📄 Cancellation, Return & Refund Policy – Sabar Mart
Effective Date: [26-06-2026]
Website: https://sabarmart.com
Support Email: support@sabarmart.com
Phone: +91 9426636698
At Sabar Mart, we are committed to ensuring a fair, reliable, and customer-friendly shopping experience. This policy outlines the conditions and process for cancellations, returns, and refunds for purchases made on our marketplace.
1. Order Cancellation Policy
a) Customer-Initiated Cancellations
- Orders can be cancelled before dispatch/shipping via the “My Orders” section.
- If the order has already been shipped, cancellation is not allowed. Customers may choose to reject the delivery or request a return after delivery, if eligible.
- Prepaid order cancellations (before shipping) will be refunded to the original payment method or wallet.
b) Vendor or Sabar Mart-Initiated Cancellations
Orders may be cancelled by us or the vendor due to:
- Product out of stock
- Pricing or listing errors
- Invalid or unverifiable shipping address
- Suspected fraudulent activity
Full refunds will be issued in such cases.
2. Return Policy
a) Return Window & Eligibility
Most items sold on Sabar Mart are eligible for return within 7 days of delivery if:
- The item is damaged, defective, or different from what was ordered
- The item is not as described on the product page
- The customer received the wrong item or size
b) Non-Returnable Products
The following are not eligible for return unless damaged or incorrect:
- Innerwear, cosmetics, and personal hygiene products
- Perishable goods (e.g., food items, flowers)
- Custom-made or personalized products
- Products marked “Non-returnable” on the product page
c) Return Conditions
- The product must be in unused condition
- All original packaging, tags, accessories, and invoices must be returned
- A product failing quality checks may be rejected for return
3. Return Process
a) How to Request a Return
- Log in to your account on https://sabarmart.com
- Go to “My Orders”
- Click on the order and select “Return” with a valid reason and image evidence (if applicable)
- Wait for confirmation via email or dashboard update
b) Pickup & Self-Shipping
- If your PIN code is serviceable, a reverse pickup will be arranged within 2–5 business days.
- If reverse pickup is unavailable, you may be asked to self-ship the product to the seller’s address. Shipping cost may be reimbursed (subject to verification).
4. Replacement Policy
- Replacements are processed only for the same item in case of damage, defect, or wrong delivery.
- Replacements are subject to stock availability.
- If a replacement is not available, a full refund will be issued.
5. Refund Policy
a) Refund Timeline
- Once the returned product is received and quality-checked, the refund will be processed within 5–7 business days.
- Refunds will be issued to the original payment method (credit/debit card, UPI, wallet, etc.).
- For Cash on Delivery (COD) orders, refunds will be processed via UPI or bank transfer. Customer must provide accurate details.
b) Refunds Not Applicable In Cases Of
- Items returned in used/damaged condition
- Items not meeting return conditions
- Late return requests beyond the eligible window
- Rejected return requests due to policy violation
6. Dispute & Escalation
If you are not satisfied with the resolution, you may escalate by contacting us at:
📧 support@sabarmart.com
📞 +91 9426636698
Response Time: Within 48 business hours
7. Vendor Responsibilities
All vendors on Sabar Mart are obligated to:
- Accept valid return/refund requests
- Cooperate with pickup and inspection processes
- Honor replacement or refund decisions made by Sabar Mart
- Maintain quality standards to minimize returns
8. Governing Law
This policy is governed by the Consumer Protection (E-Commerce) Rules, 2020 and other applicable Indian laws.
9. Contact Us
For any questions or support regarding cancellations, returns, or refunds:
📧 Email: support@sabarmart.com
📞 Phone: +91 9426636698
🌐 Website: https://sabarmart.com
