📄 Shipping & Delivery Policy – Sabar Mart
Effective Date: [26-06-2025]
Website: https://sabarmart.com
Support Email: support@sabarmart.com
Phone: +91 9426636698
At Sabar Mart, we are committed to ensuring that your orders are delivered quickly, safely, and efficiently. This Shipping & Delivery Policy outlines how orders are processed, dispatched, shipped, and delivered on our platform.
1. Delivery Coverage
We currently ship products across India, including metro cities, tier-2/3 towns, and select remote locations, subject to courier partner availability.
2. Delivery Timeline
| Order Type | Minimum Delivery Time | Maximum Delivery Time |
|---|---|---|
| Standard Products (In Stock) | 2 Business Days | 7 Business Days |
| Remote/Rural Locations | 4 Business Days | 10 Business Days |
| Made-to-Order or Custom Items | 5 Business Days | 15 Business Days |
⏱ Delivery time is counted from the date of order dispatch, not the order placement date.
🚚 Public holidays and natural delays (e.g., weather, strikes) may impact delivery schedules.
3. Shipping Charges
- Free shipping is available for selected products or vendors.
- Some vendors may apply standard shipping fees based on weight, location, or order value, which will be displayed at checkout.
- Additional charges (if any) for remote delivery or oversized items will be clearly shown before payment.
4. Dispatch & Order Processing
- Orders are processed and dispatched by vendors within 1–2 business days of order confirmation.
- Customers will be notified via SMS/email with tracking details once an order is shipped.
- If a vendor delays dispatch beyond 3 days, Sabar Mart reserves the right to cancel the order and refund the customer.
5. Tracking Your Order
- Once shipped, you will receive an email/SMS with a tracking number and courier partner link.
- You may also track your order through your account dashboard at https://sabarmart.com/my-account.
6. Delivery Attempts
- Our delivery partners will attempt delivery up to 3 times.
- If delivery is unsuccessful due to customer unavailability or incorrect address, the product may be returned to the vendor, and a re-shipping fee may be charged.
7. Delayed Deliveries
If your order has not been delivered within the maximum delivery timeline:
- You may contact our support team to investigate and resolve the delay.
- If we are unable to deliver within a reasonable extended period, we will initiate a full refund.
8. Damaged or Tampered Shipments
- Please check the packaging at the time of delivery.
- If you notice damage, tampering, or an unsealed parcel, refuse to accept and notify us immediately.
- If accepted and found defective inside, please initiate a return request within the eligible window.
9. Vendor Shipping Responsibilities
All vendors on Sabar Mart must:
- Use standard or platform-approved shipping services
- Dispatch within 1–2 business days
- Package securely to avoid damage
- Provide tracking and shipping information promptly
- Follow platform timelines and shipping policies strictly
10. Contact Us
For any queries or assistance related to shipping or delivery:
📧 Email: support@sabarmart.com
📞 Phone: +91 9426636698
🌐 Website: https://sabarmart.com
