Cancellation, Return & Refund Policy

📋 Cancellation, Return & Refund Policy – Sabar Mart

Effective Date: 26-06-2025

Website: https://sabarmart.com

Support Email: support@sabarmart.com

Phone: +91 9426636698

At Sabar Mart, we are committed to ensuring a seamless shopping experience. This policy outlines the terms and conditions for canceling orders, returning products, and processing refunds. Please read this carefully to understand your rights and our procedures.

1. Order Cancellation Policy

1.1 Cancellation Before Shipment

You may cancel your order at any time before the seller has dispatched the product. In this case, you will receive a full refund without any deduction.

• Cancellation must be initiated within 24 hours of order placement
• No cancellation fees will be charged
• Refund will be processed to your original payment method
• Check your order status in "My Orders" to confirm if cancellation is available

1.2 Cancellation After Shipment

Once the product has been dispatched and is in transit, the following applies:

• The order cannot be cancelled
• You must accept the delivery
• You can then request a return within the stipulated return period
• Return and refund policy will apply as per Section 2

1.3 Cancellation Request Process

Alternative Method: If you face any issues canceling your order online, please contact our customer support team at support@sabarmart.com or call +91 9426636698.

2. Return Policy

2.1 Return Eligibility

You may return a product under the following conditions:

• The return request must be made within 5 days from the date of delivery
• The reason must be one of: a damaged, defective, wrong or expired/spoiled product
• You must upload at least one photo of the problem (up to four photos)
• Keep the product and its original packaging until the return is decided
• One return request can be made for each item

2.2 Items Not Eligible for Return

• Any item where the reason is that you did not like it, changed your mind, or no longer need it
• Requests made after the 5-day window
• Perishable items (food, beverages, fresh products), unless they are received damaged, spoiled, expired or wrong
• Personal hygiene products that have been used or opened, unless they are defective or wrong
• Customised or personalised items, unless they are damaged or wrong
• Products purchased at final sale prices (if marked as such), unless damaged, defective or wrong
• Digital products and services

2.3 Return Reasons We Accept

• Received damaged product: The item arrived broken or damaged
• Received defective product: The item does not work or has a fault
• Received wrong product: You received a different product than the one ordered
• Received expired/spoiled product: The item is past its expiry date or has spoiled

2.4 Refund, Replacement or Exchange

When you request a return you choose what you want: a refund, a replacement or an exchange. The seller reviews your request and photos and approves or declines it. A refund is paid as described in Section 3. If a replacement or exchange is not possible, you can ask for a refund instead.

2.5 How to Place a Return

2.6 Return Shipping

For damaged, defective, wrong or expired/spoiled items, Sabar Mart arranges and pays for the return pickup. Please pack the item securely and do not send items to the seller's address without approval. Keep your return reference number for tracking.

3. Refund Policy

3.1 Refund Eligibility

A refund will be processed if:

• Your return request has been approved by the vendor
• The returned product has been received and inspected
• The product meets the return condition requirements
• Payment was made through legitimate payment methods

3.2 Refund Amount

3.3 Non-Refundable Amounts

The following charges will NOT be refunded:

• Any return that is not accepted, such as "did not like the product"
• Restocking fees (if applicable, mentioned at purchase)
• Gift wrap or special packaging charges
• Convenience charges (if explicitly charged)

3.4 Refund Processing Timeline

Note: Bank transfers may take an additional 5-7 business days to reflect in your account. Credit/debit card refunds typically appear within 5 business days.

3.5 Refund Payment Methods

• Credit/Debit Card: Refund credited to the card account
• UPI: Refund to the registered UPI ID
• Bank Transfer: Refund to the registered bank account (for vendors/affiliates)
• Coins: Coins used on an order are not returned on cancellation or return. Only the amount you paid is refunded, to your original payment method.

4. Special Cases & Exceptions

4.1 Damaged or Defective Products

If you receive a damaged or defective product:

• Report the issue within 5 days of delivery
• Provide photographic evidence of the damage
• Do not dispose of the packaging or product
• A return label will be provided at no cost
• A refund, replacement or exchange will be offered

4.2 Non-Delivery of Orders

If your order is not delivered within the promised delivery date:

• You may request a refund or reshipment
• Full refund will be processed without penalty
• Tracking information will be provided for investigation

4.3 Partial Orders

If you ordered multiple items and some are missing:

• You may return the entire order for a full refund, or
• Request refund only for missing items
• Vendor will contact you within 24 hours to resolve

4.4 Duplicate Orders

If you accidentally placed duplicate orders:

• Contact support immediately with order numbers
• We will attempt to cancel before shipment
• If already shipped, follow standard return procedures

4.5 Change of Mind

Returns are not accepted because you did not like the product, changed your mind, or no longer need it. A return can be requested only for a damaged, defective, wrong or expired/spoiled product, within 5 days of delivery.

5. Vendor & Affiliate Responsibilities

5.1 Vendor Obligations

• Process return requests within 24 hours
• Provide return authorization and shipping labels
• Receive and inspect returned items promptly
• Confirm return status and initiate refunds within 7 days
• Address customer disputes professionally

5.2 Vendor Non-Compliance

Vendors who fail to honor returns/refunds may face:

• Account suspension or termination
• Negative ratings and reviews impact
• Mandatory refund processing by Sabar Mart
• Legal action if applicable

5.3 Affiliate Return Policy

Refunds for orders placed through affiliate links follow the same policy. Affiliates are not responsible for refunds, which are processed by the platform.

6. Fraud Prevention & Restrictions

6.1 Patterns Monitored

Sabar Mart monitors suspicious return patterns including:

• Excessive returns or cancellations
• Return of items after heavy use
• Misrepresentation of product condition
• Coordinated fraud attempts
• Repeated false claims

6.2 Account Restrictions

Accounts engaged in fraudulent returns may be:

• Temporarily or permanently suspended
• Subjected to additional verification for future returns
• Reported to authorities if necessary
• Blacklisted across e-commerce platforms (if warranted)

7. Dispute Resolution

7.1 Escalation Process

If you disagree with a return decision:

1. Contact customer support with your order ID and issue details
2. Provide any supporting documentation (photos, invoices, etc.)
3. Sabar Mart will review and mediate within 5-7 business days
4. A decision will be communicated via email

7.2 Consumer Protection Rights

You retain the right to file complaints under:

• Consumer Protection Act, 2019 (India)
• E-commerce Rules, 2020
• Information Technology Act, 2000
• GST Laws and regulations

7.3 Escalation to Higher Authority

If a dispute remains unresolved, you may escalate to:

• District Consumer Dispute Redressal Commission
• State Consumer Dispute Redressal Commission
• National Consumer Dispute Redressal Commission
• RBI Banking Ombudsman (for payment-related issues)

8. Amendments & Updates

Sabar Mart reserves the right to modify this policy at any time. Changes will be:

• Posted on this page with an updated effective date
• Communicated via email to registered users
• Effective immediately upon posting
• Applicable to orders placed after the change date

Your continued use of the platform constitutes acceptance of any policy changes.

9. Contact Us

For any questions, concerns, or issues regarding this policy, please reach out: