Shipping & Delivery Policy
📦 At Sabar Mart, we are committed to ensuring that your orders are delivered quickly, safely, and efficiently. This Shipping & Delivery Policy outlines how orders are processed, dispatched, shipped, and delivered on our platform. We aim to get your products to you as fast as possible with complete transparency.
support@sabarmart.com
+91 9426636698
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🚚 1. Delivery Coverage
We currently ship products across India, including:
- Metro cities
- Tier-2 and Tier-3 towns
- Select remote locations (subject to courier partner availability)
✓ Pan-India Delivery — Our delivery network covers the majority of locations in India, ensuring you can shop from virtually anywhere.
⏱️ 2. Delivery Timeline
Delivery times vary based on the type of order and location. Here's what you can expect:
| Order Type | Minimum Delivery Time | Maximum Delivery Time |
|---|---|---|
| Standard Products (In Stock) | 2 Business Days | 7 Business Days |
| Remote/Rural Locations | 4 Business Days | 10 Business Days |
| Made-to-Order or Custom Items | 5 Business Days | 15 Business Days |
⚡ Express Options Available — Select products offer faster delivery. Look for the "Express Delivery" badge while shopping.
💰 3. Shipping Costs
- Free Shipping: On orders above ₹500 across India
- Standard Shipping: ₹50 for orders below ₹500
- Express Shipping: ₹150 for delivery within 24-48 hours (select locations)
- Bulk Orders: Custom shipping quotes available on request
💳 Free Shipping Threshold — Enjoy free shipping on orders exceeding ₹500. Savings increase with bulk purchases!
📋 4. Order Processing
Once your order is confirmed:
- Immediate Confirmation: You receive an email with order details within 5 minutes.
- Processing Time: Orders are processed and dispatched within 24-48 hours of confirmation.
- Tracking Number: A tracking link is sent via email/SMS as soon as the order ships.
- Seller Processing: Vendors have up to 48 hours to pick and pack items.
🚛 5. Shipping Partners
Sabar Mart partners with multiple reliable courier services to ensure your orders reach you safely and on time. Depending on your location and product type, orders may be shipped via:
- Shiprocket (Admin-handled orders)
- Major courier services (Delhivery, BlueDart, etc.)
- Self-ship options (Vendor-handled)
🔒 Safety & Insurance — All orders are insured during transit. In case of damage or loss, we handle claims on your behalf.
📱 6. Tracking & Updates
Stay informed every step of the way:
- Real-time tracking available on your account dashboard
- SMS & Email notifications at each stage
- Expected delivery date estimates
- Delivery proof with images from courier partners
↩️ 7. Failed Deliveries & Returns
If a delivery fails or you need to return an item:
- Return Initiation: Initiate returns within 7 days of delivery from your account
- Pickup: We arrange free pickup from your address
- Refund Processing: Refunds are processed within 7-10 business days after item verification
- Failed Delivery: If 3 delivery attempts fail, the order is returned to the seller
🎁 8. Special Items & Handling
Fragile Items: Extra care is taken with fragile products. We use secure packaging and proper labeling.
Perishable Goods: Fresh items are shipped with temperature control where necessary.
Hazardous Items: Some items may have shipping restrictions as per legal regulations. These are clearly marked during checkout.
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